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Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I downloaded the attendee report, but attendee’s email address are not recorded in the report. What should I do? Go to Solution. Zoom will only show the email address in webinar reports if registration is enabled.

This is to protect the PII of these users who join when registration is not required. Please make sure that if these addresses are needed, that registration is being used with your webinars. View solution in original post. This is a terrible decision by Zoom! What is the difference between whether registration is enabled or not?

In either case, the attendee is still volunteering their e-mail address. When you join a webinar that doesn’t have registration enabled, the attendee is still asked to enter their e-mail!

Doesn’t Zoom understand how critical this data is for webinar hosts? E-mail is the only unique identifier for a webinar attendee. What right does Zoom have to withhold this data from paying webinar host customers?

Sorry, Zoom, but it’s MY webinar, not yours. You don’t get to keep important data from me. Do you understand how many thousands of webinars don’t use the Zoom registration system? There are countless companies and organizations that use their own registration systems on their own web sites, or they opt not to use registration at all. Now, all of a sudden, they can’t see the e-mail addresses of their attendees and have no idea who attended.

Not only that, but they can’t even respond via e-mail to questions that were asked during the webinar but not answered live! This is a ridiculous decision that needs to be reversed. Do all you want with Zoom Meetings, but Zoom Webinars are a completely different use case. You can’t hide webinar attendee e-mails from webinar hosts, especially when attendees are already volunteering the data to join the webinar!

Yeah, I use the email info to send recording link to attendees along with the slides. This really sucks. Makes Zoom about half as useful as it used to be. Will definitely have to look around for an alternative. So, first off, lousy to change up the “not showing email addresses in reports” without telling your users.

Secondly, really crappy to blame it on PII when the user is obviously clicking on the email link to join the meeting or webinar. Just another example of Zoom “fixing” something that is not broken. Or listening to the management that is focusing on personal information requirements. At this point in the internet world. Every hacker in the world can get our email, age, physical address, voting records, etc without too much work. Is this for events or is it for webinar?

For events, if people don’t opt in right now you can’t get that information. Hello, I agree with Dave31 and I’m a little confused here. My clients ask for attendance reports after each course I teach. Until last week, these reports always included email addresses, which is needed because many people sign-in to the course with an abbreviation of some kind, so the client and I only know who they are by looking at the email address they entered upon joining the webinar.

On occasion I also need to reach out to someone after a course to follow-up on a question and now I can’t do that. I do not use your “registration” option because I don’t need it. Please advise — how can I get the email addresses, that my students are already entering upon joining, to show in my reports again?

This is absolutely essential to me. Absolutely ridiculous decision and I can see that Zoom have not responded to any further requests for info on this thread. I will be cancelling my Zoom account and moving to Livestorm instead. I just discovered this change. It’s a major problem for my organization and should be changed back to the previous functionality of guest email addresses appearing in reports.

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Showing results for. Search instead for. Did you mean:. Zoom Products Events and Webinars Attendee’s email address are not recorded. Attendee’s email address are not recorded. Go to solution. Attendee report. All forum topics Previous Topic Next Topic. Dave31 Listener. In response to Dave You need to reconsider this and put the email addresses back in. Sandpiper Observer. In response to Sandpiper.

Thanks for the advice! It was for webinar. MicheleK Observer. MattS1 Observer. Has anyone come up with a work around on getting email addresses when people join?

Post Reply. Related Content. How to simplify sign-in for attendees on a multi-session Zoom Events?

 
 

 

Using Registration to Secure Zoom Meetings : Tech Documentation

 

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– Enabling Registration for Zoom Meetings | Drexel LeBow

 
 
May 09,  · If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following information to troubleshoot. All account-related notifications will come from [email protected] While most mail servers receive Zoom’s emails within a few minutes, some mail servers may take 30 minutes or longer. Note. I know it can be made up, but there are people joining, so we can’t really tell them up just to make one up. The only way I can think of is putting a registration on and register as “Attendee”, then everyone uses that link to join. The will all appear as “Attendee” though. 1. . Mar 01,  · Zoom will only show the email address in webinar reports if registration is enabled. This is to protect the PII of these users who join when registration is not required. Please make sure that if these addresses are needed, that registration is .

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